Shoe Care & Comfort Kit

Our Shoe Care & Comfort Kit contains everything you need for the care of your shoes & bag for your big event and beyond! 

Emmy's essentials include:

• One pair of reusable clear heel stoppers, a subtle addition to prevent your stiletto heels from sinking into the grass, ensuring clean heels and stability on uneven ground. 
• One pair of re-usable gel insoles for additional, long-lasting comfort from day to night!
• Reusable suede cleaning block for cleaning your suede shoes & bag after wear.
  
• A cotton dust bag to keep your care kit organised. 

One Size

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Most of our styles fit true to size, so best to select your normal shoe size, the size you wear in other court shoes or pumps.

Where we have styles that fit either on the snug or generous side, we’ve made it easy for you by adding advice to order a size up or down.

We are here to help; if you have questions about fit and size, please contact us.

We offer our in stock styles from a size 36 (UK 3 US 6) up to 42 (UK 9 US 12), with some half sizes in between on popular styles. If you can’t see your size listed, chances are we are currently out of stock, but you can still order them by using our made-to-order service contact the boutique team. Made-to-order is full price and may incur an extra fee.

For more information on finding the perfect size, visit

FIT INFORMATION & SIZE CHART

One Care & Comfort Kit Contains:
x1 Rubber Cleaning Block for use on suede
x1 Pair Silicone Gel Insoles
x1 Pair Plastic Heel Stoppers
x1 100% Cotton Dust Bag

Shipping & Returns

• Free UK shipping is provided for all customer orders via DHL courier service, above £150. 
• Free International shipping is provided for all customer orders via courier service, above €200 in EU, or $200 in US or RoW. 
• We aim to ship orders within 2-5 days. Contact for urgent requests as we can normally prioritise.

Duties & Taxes

• All UK & EU duties & taxes are included in the product price.
• US & international duties & taxes are calculated at checkout and can be pre-paid as applicable. 

Delivery Times

All delivery times are from the day we ship your order.

• UK - DHL next-day delivery service from the day your order is shipped.
• EU - Standard delivery DHL, some destinations maybe served by an alternative courier service. Takes 3 - 7 days.
• EU - DHL Express service, takes 1 - 3 days, this is a checkout option and has a €10 cost.  
• US - DHL Express or Fedex Express service, takes 3 - 5 days.
• International - DHL Express service takes 3 - 5 days.  

Pre-Order Information

• Pre-order styles take 4-6 weeks to make and deliver unless stated otherwise.
• Important note. Pre-orders (otherwise known as Made-To-Order) can be exchanged but are not refundable.  

Returns & Exchanges

• We accept returns and exchanges within 14 days if in perfect condition. Please complete the returns form and email for assistance.
• The Returns Policy includes orders featuring a custom crystal on the sole.

Colour Swatches

• Colour swatches are dispatched promptly within 5 to 10 days of your order, ensuring you can explore and select your perfect shade without delay.

For more information, visit Delivery, Returns, Duties & Taxes.