Frequently Asked Questions

Most of our styles are produced in limited quantities to avoid overproduction. If your preferred style/size is marked as pre-order, it implies that we will make it for you and ship it to you within 4 weeks, after it is carefully hand made at our workshop.

If an item is out of stock, our pre-order message will be displayed in red: 'This size is available to pre-order, please allow 4 weeks for delivery' Pre-order items are made to order; we don't keep stock, so if you would like to order that style, we'll make it for you.

If an item cannot be pre-ordered at that time, the 'Add to Cart' option will be greyed out

Every order is important to us, and we strive to deliver your shoes as quickly as possible. If you have a tight deadline, please let us know and we will do everything we can to meet it. If you need your wedding shoes for a dress fitting, we may loan you shoes with the same heel height so that the alterations can be completed.

Yes, please phone +44 (0) 207 704 0012 to talk with one of our boutique stylists. We are based in London, UK, and may be reached Monday through Saturday between the hours of 10 a.m. and 5 p.m. GMT. Alternatively, book a Virtual Appointmentwith a member of our styling team to receive the boutique experience from the comfort of your own home.

Yes, but they're usually only available for a limited time, and styles sell out quickly, so sign up for our newsletter to be the first to know about promotions, seasonal deals, and sample sales

You will get a notification email when your order has been placed, followed by tracking information when your product ships. We are always happy to update you on your order. Just contact us via onlineboutique@emmylondon.com with your order number

Within four weeks of receiving your order, we will dispatch your shoes. Your shoes may be ready sooner in some situations, but we will keep you informed throughout the process.

Our bespoke service might take anywhere from 4 to 12 weeks, depending on the customization options. We will discuss exact timelines based on your preferences when ordering a bespoke product, and we will keep you updated as your order advances. Because all of our shoes and clutches are handcrafted and all of our decorations are hand stitched, bespoke creations take a bit longer

Yes, to find out more about our Privacy Policy please click here

You can contact the boutique and online team in a variety of ways.

Call +44 (0) 207 704 0012

Whatsapp + 44 (0)7483 033 172

Email boutique@emmylondon.com

Or use our Live Chat

While we may not have older styles in stock, you can usually request them through our bespoke service. After that, your chosen style will be made to order

For outdoor occasions, our block heel shoes are the most popular. The stable yet stylish block heel is ideal for lawns, cobblestone, and gravel. Our flat styles are also fantastic; our sandals are perfect for garden weddings, and our flat pumps are a sophisticated option for formal occasions.

Emmy achieves the ideal balance in all of her styles by making them both beautiful and comfortable. Emmy believes you need a fundamental degree of comfort in your shoes to feel confident in them. Emmy accomplishes this by ensuring that the lasts and heels are exactly proportioned and that each size is graded. She also includes padded insoles and incredibly soft uppers, as well as optimal heel heights at comfortable pitches. Emmy considers her shoes to be stunning designs with the added benefit of unrivalled comfort

Yes, you can choose the colour, material, heel height, decorations, and a range of sizes, including split sizes, with our bespoke service. Your birthstone gemstone can also be added to the sole of your shoes. Go to Bespoke to learn more about our Bespoke Service and customisation options

Please visit our care page for tips on how to care for your Emmy London shoes and accessories. We also have information about repairs and dying services. For urgent care/damage issues, please contact our stylists either on the Live Chat or by email at onlineboutique@emmylondon.com

Yes, you can order swatches. Head to our swatch page to select the options you would like to try

Emmy carefully chooses the finest suede and leathers that are really soft and break in quickly, so don't worry if your shoes are a touch tight at first; they will give.

We use premium satins and velvets for some of our bridal and evening shoes; these styles have a little more structure than others, but once broken in, they have a little more give. If you need any guidance when it comes to finding your perfect size, please use our live chat